FAQs
Frequently Asked Questions
Please see below some frequently asked questions. If you still have something on your mind, please feel free to contact us here and we will be in touch!
Once signed up you will have access to a comprehensive range of educational resources to guide you through the journey of raising puppies and kittens from acquisition to their first birthday. Our materials include videos, articles, step-by-step guides and tools that cover essential topics such as choosing the your new family member, preparing your home, early socialisation, and training techniques. We also provide expert advice on nutrition, health care, and developmental milestones, ensuring you have the knowledge to nurture your furry friends during their crucial first year.
Our veterinary-backed content and videos cover the following key topics:
Module 1: Should I get a pet?
Module 2: Which breed is for me?
Module 3: Where should I get my pet from?
Module 4: How should I set up my home and settle in my new pet?
Module 5: What should I consider when feeding my pet?
Module 6: How can my vet team set my new family up for success?
Module 7: What should I consider when thinking about insurance?
We are happy to partner with you on this exciting journey and help you set your new family members up for success. If you have more than one pet under the age of 12 months, you can book a free appointment for each new pet
All new or aspiring puppy/kitten owners are welcome! We recommend your puppy or kitten is aged under 6 months to gain the most out of the experience. Please note that our veterinary clinic offer will only be available in select clinics.
Linnaeus is a prominent veterinary services provider in Europe, dedicated to offering comprehensive care and advanced medical treatments for pets. As part of Mars Veterinary Health, Linnaeus operates a network of specialist-led veterinary practices and hospitals across the UK. They focus on delivering high-quality, compassionate care through a combination of cutting-edge technology, ongoing professional development, and a commitment to excellence in veterinary medicine. Linnaeus is known for its strong emphasis on clinical expertise, collaborative approach, and a deep commitment to enhancing the health and well-being of pets.
Royal Canin is a globally recognised pet food manufacturer specialising in scientifically formulated diets for cats and dogs. Founded in 1968 by veterinarian Jean Cathary in France, the company is dedicated to improving the health and well-being of pets through tailored nutrition. Royal Canin offers a wide range of products designed to meet the specific needs of different breeds, sizes, ages, and health conditions. Their commitment to research and innovation has positioned them as a leader in the pet food industry, trusted by veterinarians and pet owners worldwide.
No, participation is completely free and we hope this helps you on your exciting journey! In return, we would be most grateful for your feedback as we continually update to help benefit more pets and help set them up for happy and healthy lives ahead – please do watch your inbox for feedback opportunities!
Free puppy or kitten check: to support your pet’s health, we are pleased to offer a free health check-up per pet at participating clinics. This initiative offers a puppy or kitten check up with a registered clinician (veterinarian or veterinary nurse at your clinic’s discretion). To take advantage of this offer, simply book your appointment here. You can book online by selecting your local participating clinic. Alternatively, if you prefer to book via telephone or in-clinic, please select the voucher option and present the voucher to the reception team at your visit.
Food voucher: We are excited to offer a discount code for Royal Canin, giving you 20% off your purchase with no minimum spend required. To redeem this offer, visit the Rewards section and enter the voucher code during checkout. We hope your pet enjoys this science-backed nutrition!
Stay tuned! We're excited to bring you more exclusive offers coming soon. Keep an eye on this space for updates and special deals that you won't want to miss. Our best offers are just around the corner!
If you encounter any technical difficulties or have any questions, please use the "Contact us" form. We will happy to provide assistance as soon as we can!